This is our premium software support contract precedent. It includes all the clauses of the standard software maintenance contract. In addition, it includes optional clauses concerning publicity, third party co-operation, non-solicitation of personnel, indemnities benefiting the customer and the supplier, project management, confidential information, and the assignment of IPR in modifications made in the course of service provision. To get an idea of the style and contents of the document, see:
Sample Software Support Contract
This premium template can be used in relation to a range of software maintenance and support services. The service level contract includes provisions covering: the provision of a helpdesk; the correction of software problems and errors; the application of general upgrades to software; and the provision of minor development services.
The contents, in full, are as follows:
> Definitions and interpretation
> Term
> Services
> Project management
> Customer obligations
> Invoicing
> Payment
> Modifications: licence / assignment
> Customer licence
> Warranties
> Indemnities
> Limitations and exclusions of liability
> Data protection
> Confidentiality and publicity
> Termination
> Effects of termination
> Notices
> Force Majeure Event
> General
This software support contract also includes:
Schedule 1 - Maintenance SLA
Schedule 2 - Charges
The software support contract is supplied via email in MS Word format (i.e. .doc). The template is 22 pages in length including the cover page and footnotes.
