Our standard software maintenance contract includes provisions setting out the particulars of the software maintenance / support services to be provided under the contract, as well as details of the amounts payable by the customer to the supplier, and the customer's other obligations to the supplier. You can review the initial sections here:

Sample Software Maintenance Contract

The maintenance / support services referred to in the contract include assistance with software use, bug- and error-fixing, helpdesk provision, upgrades, and the development of new software functions. The software maintenance contract also includes provisions allowing for the licensing of modifications created by the supplier when providing the services.

In full, this software maintenance contract template includes the following provisions:

> Definitions and interpretation
> Term
> Services
> Customer obligations
> Invoicing
> Payment
> Modifications: licence
> Customer licence
> Warranties
> Limitations and exclusions of liability
> Termination
> Effects of termination
> Notices
> Data protection
> General

It also includes:

Schedule 1 - Maintenance SLA
Schedule 2 - Charges

This contract is 17 pages in length. It is is supplied in MS Word (.doc) format.